Skip to main content

At Least We're Making an Effort to be Civil at Work


It's a bleak day for civility here in the nation's capital, but the seventh annual Civility In America survey provides a tiny ray of light: nine in 10 employed Americans consider their workplace to be quite civil.

Weber Shandwick, along with Powell Tate and KRC Research, conducted the seventh Civility in America survey in December 2016 to track our annual "civility deficit". So let's visit a few key findings, shall we?


While a record-high 69% of survey participants think American society has major civility problems -- and 75% see a societal lack of civility reaching crisis levels -- 86% surveyed said their work life is generally on the courteous and polite side. In fact, 84% of employees view their chosen professional field as largely civil.

(Unless they deal with the public, that is. Sales and customer-facing employees are the least likely to view their industry or profession as being civil.)

Meanwhile, nearly two-thirds (63%) agree that we are more civil at work than when we are not at work. Here is a Weber Shandwick chart that summarizes the key survey results.


More than half surveyed (56%) expect societal incivility to get worse. What can be done about it?

The survey participants were asked for their thoughts on creating a more civil society. Ideas that made the short list include having social media sites and search engines stop including information that isn't factual/is fake news (58%); requiring civility training in schools (49%); encouraging employees to report workplace incivility to management (40%); putting the onus on employers to stop incivility at work (38%); and forging a national civility campaign to encourage kindness, politeness and courtesy (36%).

I've blogged about creating kinder workplaces, and here is my seven-step plan.

The survey found 75% would would be willing to personally set a good civility example. It sounds like we're doing it at work, and that's a good start. Now let's work together on building our country.

Comments

Popular posts from this blog

Seven tips for dealing with a jealous coworker

Look at you, doing so well at work! We're so happy for you. Well, most of us are happy for you and refuse to spend the entire work day talking behind your back. Let's talk about how to handle our jealous co-workers!Like every other professional, you've no doubt experienced your share of failures and successes. Lately, however, things seem to be going your way at work. And how! Perhaps you've managed to ace an important project this quarter, been instrumental in landing a huge client, earned some well-deserved rewards for this and that, or -- egads! -- been given a slight promotion or additional work responsibilities (e.g., the work responsibilities you actually want).You're quietly chuffed, but somehow your co-workers seem none too pleased with this rapid turn of events. Oh no, what should you do now?It's a workplace tale older than the disjointed last season of Mad Men. The playing field in the department was even, cozy and overall very friendly -- until so-an…

Employees Blame Technology For Slowing Them Down At Work

Do you feel like you're always working, but never getting very much done? If so, you're not alone. Too much technology, and too much red tape, keep slowing us down at work. But technology, and more of it, is supposed to make our lives easier! Too much technology, however, does not compute for employees. A new SAP/Knowledge@Wharton survey of almost 700 corporate employees finds a full 60% of respondents blame technology "for inhibiting their ability to meet strategic goals." Gee, anyone who has ever used the self-checkout line at the grocery store can tell you that. However, 40% surveyed said that looking for ways to simplify the technology has been "a low priority" for their company. Too much paperwork is an on-going problem for the workplace, too. A new ServiceNow survey of nearly 1,000 managers finds that 90% are doing too much administrative work, no matter the size of the company. This paperwork includes filling out forms, writing status updates, …

Is Your Co-worker Always Late For Work?

You've started the workday, but where is your co-worker? Oh, she's running late again, just like yesterday. And the day before. And the day before that. Let's get an early start on solving her tardiness problem, shall we? Working with someone who is consistently late is one of the most annoying aspects of office life, and also one of the most common, unfortunately. It's a universal theme of the workplace that everyone will get to work on time (give or take a few minutes...) except for the employee who is egregiously late nearly every day. And the excuses can get pretty amazing. Employees became more punctual as the Great Recession lingered, at least according to surveys. Everyone, that is, except for your able-bodied but habitually-tardy co-worker. It's bad enough dealing with tardiness when you're a manager, but it can be even more frustrating when you're a rank-and-file peer without any magical "shape up or ship out" managerial powers. So you…